8803 Brook Rd Glen Allen, VA 23060 804-266-2611

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Testimonials for NorthBrook Auto Sales Inc.

NorthBrook Auto Sales Inc. - 2000 Quality Vehicle

At NorthBrook Auto Sales Inc. we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you’ve had, you can count on our dedicated sales staff to make it the best buying experience possible.

Steven Riportella - 2002 Chevrolet Corvette Z06

I purchased my car from Northbrook Auto Sales a little over a month ago.  My sales rep. was Steve Jeffrey.  I First spoke to Steve about a week prior to driving down from Maryland.  During that time, Steve went over the features of the car and even called me back later in the day to discuss an issue they found with the vehicle. (There was nothing major wrong with the car).  When I arrived at the dealership, he gave me the keys and told me where I could go drove the car. (Without him!)  Upon arrival,  we sat down and discussed price.  At that time, I had Steve advised me of a part to the vehicle that he would mail out to me.  About a week later, after purchasing the car, he called to tell me to advise that the part was on the way.  Sure enough, I received the part!  I couldn't be happy with their professionalism and  honor.  I have had no issues with the vehicle and my friends can't get over the low price I paid for the car.  There's not enough company's around like these guys!

chris via CarGurus - 2004 Chevy Tahoe Z71

Experience was great. Steve was very informative and other than a few small issues, which Steve made good on, purchase was seamless. Thanks so much to Steve and Tom! Will drive the 300 miles again to purchase another car off of you guys!

don via CarGurus - 2001 BMW X5

Overall I had a really nice experience in dealing with NorthBrook Auto. Steve and his partner were great, we found a couple small issues on the vehicle I was looking at, and they fixed them immediately, no problems, they even sold me the vehicle cheaper then it was advertised for, they worked well with my schedule coming and going, as they are in Glen Allen, Va. and I'm in Newport News, Va. I feel like I got a good deal on a 2001 BMW X5 for my daughters and I, even my Uncle Johnie was pleased and impressed with Steve and his willingness to make this deal work, and it takes something to impress Uncle Johnie, lol. The vehicle was in excellent condition and drives so well, first day of ownership was today, I drove it home, and so far, I love it....Thanks Steve !

Bob Marsh - 2004 Cadillac Escalade ESV

Great experience at North Brook Auto Sales Inc.. Found what I was looking for and was able to drive away in my new ride happy. I was really impressed with the sales team the entire process. The vehicle I purchased was exceptionally clean and prepped to a T. I wouldn't hesitate to go back to them.

Chris Tobias - 2011 Ford Fiesta

Bought from them a month ago, good experience. After a test drive (by myself, without anyone babbling to me) I told them that I would like to buy the car if they replaced a couple things for me. They agreed. Then I asked if they can hold it for two more days while I arranged selling my current vehicle, and they agreed. Two days later I paid, drove the car home, and a week later the parts arrived that we agreed on. Good dudes, hassle free, and no stress.

Randy Crockett - 2004 Toyota 4Runner

I bought a beautiful Toyota 4Runner and the experience couldn't have been any better. After we closed on the deal I was driving home and the check engine light came on. Even though the warranty was supposed to be a 50/50 split Northbrook agreed to pay for the repair. It needed 2 oxygen sensors. Then the check engine light came on again. It needed a catalytic converter. Northbrook paid all of the expenses. I highly recommend Northbrook Auto Sales to anyone who wants to be treated fairly.

Jane S. via Yelp - 2010 Smart fortwo

                I went there to get a smart car with my mom, Steve, our salesman, was amazing. Before we even looked at the car, he explained to us the entire system of the car dealership. Taking a test drive was easy, the car looked exactly like it did in the photo and ran very well. He didn't try and figure out which price we had seen the car listed as and he was very straightforward about the car's strengths and weaknesses. The dealership is very picky about the cars they bring in so you will get a great car no matter what. Everyone was friendly and straightforward, and even other customers who came in kept telling us how great the place was. And even though we saw the price listed a grand higher, we were still given the price that the car had been changed to that day without even asking for it.

Sara via Cargurus - 2009 Ford Escape

                Great working with Steve at NorthBrook Auto Sales. It was a very easy process, and definitely would recommend doing business. They process from beginning to end was very respectful and definitely the way car buying should be.

A. Merkel via Cargurus - 2007 Toyota Camry

I worked with Steve at Northbrook. He was a wealth of information and very helpful with our purchase. The prices were right in line with Edmunds.

David via Cargurus - 2008 Chevy Silverado

   Steve, was great to work with! Helpful and knowledgeable! I would buy from them again.

Lauren via Cargurus - 2009 Toyota Matrix

   I was pleased to buy my first car from Northbrook Auto Sales. The gentlemen were kind and helpful.

Jc via Cargurus - 2008 Cadillac Escalade

  Awesome service, and I ended up buying the 2008 Cadillac Escalade

Sandra via Cargurus - 2010 Ford Escape

I had a great experience, no problems and Steve worked with my budget so I could get the vehicle I wanted. I didn't get the green jeep but am satisfied with the one I did get. I would go back if I were in the market for another and would tell people about them.

Sonya via Cargurus - 2008 Cadillac Escalade EXT

The customer service was outstanding, I give them a 100!!

NorthBrook Auto Sales Inc. BBB Business Review